Quick Summary – The Most Important Points
Introduction
Who we are and what this policy covers
About This Policy
This Privacy Policy is published by 98game, the operator of the online gaming and sports betting platform accessible at 98game.click ("Platform"). It sets out how 98game collects, processes, stores and protects personal data relating to players who register and use the platform from Pakistan and other permitted jurisdictions.
By registering an account on 98game, you acknowledge that you have read this policy and consent to the processing of your personal data as described here. This policy forms part of the overall agreement between you and 98game and should be read alongside the Terms and Conditions and the Responsible Gaming Policy.
Scope
This policy applies to all personal data 98game processes in connection with the Platform, including data collected during registration, during betting and gaming activity, through payment processing, through customer support interactions, and through use of the 98game website and mobile interface. It applies to data relating to current players, former players and prospective players who have enquired about the platform.
If you have any questions about this Privacy Policy or how 98game handles your personal data, please contact our Data Privacy team directly at support@98game.click. We will respond within two business days.
Data We Collect
The categories of personal information 98game processes
Registration Data
When you create an account on 98game, we collect the following information:
- Full legal name as it appears on your identity documents
- Date of birth (to verify you are 18 or older)
- Mobile phone number (used for account verification and communications)
- Email address (used for account communications and notifications)
- Residential address in Pakistan or your country of residence
- Username and encrypted password
Identity Verification (KYC) Data
As part of our Know Your Customer process, which is required for certain withdrawal thresholds and account activities, 98game may request:
- A copy of your Pakistani National Identity Card (CNIC) or valid passport
- Proof of address such as a utility bill or bank statement issued within 90 days
- A selfie or photo for identity matching purposes in some cases
These documents are processed through our secure KYC system. Copies are stored encrypted and access is restricted to authorised personnel involved in the verification process.
Financial and Payment Data
When you make deposits or withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or card, we process transaction data including amounts, timestamps, reference numbers and the last four digits of account or card numbers where applicable. Full financial account credentials are never stored on 98game servers – they are processed directly by the relevant payment provider in their own secure environment.
Betting and Gaming Activity Data
We record all betting and gaming activity on 98game, including bets placed, amounts wagered, game sessions, outcomes, winnings and VIP Club activity. This data is used to calculate your account balance accurately, determine VIP tier status, detect unusual activity and comply with regulatory record-keeping requirements.
Device and Technical Data
We automatically collect certain technical data when you access the 98game platform, including your IP address, device type and operating system, browser type and version, session duration and pages visited, and approximate geographic location derived from IP address. This data is used for security monitoring, fraud detection and improving the platform experience for Pakistani players.
Customer Support Communications
If you contact 98game support via live chat, email or WhatsApp, we retain records of those communications. This includes the content of messages, the date and time, the agent who handled the query and the outcome. These records are kept to maintain quality standards and to provide context for any future queries you raise.
Data Categories at a Glance
| Data Category | When Collected | Purpose |
|---|---|---|
| Registration Details | Account creation | Account operation and identity |
| KYC Documents | On withdrawal request / threshold | Legal compliance and fraud prevention |
| Payment Data | Deposits & withdrawals | Transaction processing in PKR |
| Betting Activity | Every session | Balance accuracy, VIP tier, compliance |
| Device & IP Data | Every login | Security and fraud detection |
| Support Communications | When you contact us | Quality assurance and context |
| Responsible Gaming Data | When limits are set | Player protection and compliance |
How We Use Your Data
The specific purposes for which 98game processes personal information
Operating Your Account
The primary use of your personal data on 98game is to operate your account. This includes processing deposits and withdrawals in PKR, settling bets and calculating winnings, maintaining your balance and transaction history, determining and applying your VIP Club tier status, and sending transactional notifications such as deposit confirmations and withdrawal approvals.
Security and Fraud Prevention
98game uses technical and activity data to monitor for signs of fraudulent behaviour, unauthorised account access, money laundering, match-fixing-related betting patterns, and duplicate account creation. Our fraud detection systems operate automatically and may flag accounts for manual review if activity meets certain risk thresholds. This is done to protect the integrity of the platform and the interests of legitimate players.
Responsible Gaming
We use betting activity and account data to support responsible gaming tools including deposit limit enforcement, loss cap calculations, session time monitoring and self-exclusion. If a player has set restrictions on their account, those restrictions are enforced using the data we hold. We may also use activity data to proactively identify players who may be showing patterns of problematic gaming behaviour and offer support resources.
Legal and Regulatory Compliance
98game is obligated to maintain records of certain transactions and account activities for regulatory and compliance purposes. Financial records are retained for the period required by applicable anti-money laundering and financial crime regulations. These records may be made available to relevant authorities if required by a valid legal order.
Platform Improvement
Aggregated and anonymised usage data helps the 98game team understand how Pakistani players use the platform – which sections are most popular, where players encounter friction in the interface, and how the mobile experience performs across different device types. This data is used to prioritise product improvements and does not contain personally identifiable information in the form we use for analysis.
Marketing Communications
If you have opted in to receive promotional communications from 98game, we will use your email address and/or mobile number to send you information about bonuses, new games, sports events and VIP Club updates. You can withdraw your consent to marketing communications at any time by contacting support or using the unsubscribe option in any email we send. Withdrawing marketing consent does not affect your account or access to the platform.
Legal Basis for Processing
Contractual Necessity
Most of the data processing 98game carries out is necessary to perform our contract with you – specifically, operating your account, processing your PKR transactions, settling your bets and delivering the services you have registered to use. Without this processing, we cannot provide the platform to you.
Legal Obligations
Certain processing – particularly KYC verification, transaction record-keeping and anti-money laundering checks – is required by applicable law. 98game processes this data not because it wants to collect more information than necessary, but because the regulatory environment governing online gaming and financial services requires it.
Legitimate Interests
Security monitoring, fraud detection and platform improvement are carried out on the basis of 98game's legitimate interest in operating a safe and functional platform. In each case, we balance this interest against your privacy rights and take steps to minimise the data processed and the intrusiveness of the activity.
Consent
Marketing communications are sent only where you have given explicit consent. Non-essential cookies are deployed only where you have accepted them. Consent is always freely given, specific and withdrawable at any time without penalty.
Data Retention
Active Accounts
For active 98game accounts, we retain your personal data for as long as your account remains open and for such period thereafter as is required by applicable law or legitimate operational need. Betting history, transaction records and account activity are retained for the lifetime of the account plus a minimum of five years following account closure, in line with standard financial record-keeping requirements.
Closed Accounts
When an account is closed – whether by the player's request, by 98game for terms violation, or due to self-exclusion – we retain the minimum data necessary to comply with legal obligations. KYC documents and financial transaction records are kept for five years post-closure. Marketing preference data and non-essential profile information is deleted within 30 days of account closure.
Self-Excluded Players
For players who have chosen self-exclusion on 98game, we retain sufficient data to enforce the exclusion – including the account identifier, contact details and exclusion parameters – for the full duration of the exclusion period. This is necessary to prevent re-registration by self-excluded players during their exclusion window.
Security Measures
Technical Safeguards
All data transmitted between your device and the 98game platform is encrypted using TLS (Transport Layer Security) protocols. Data at rest on our servers is encrypted using industry-standard symmetric encryption. Sensitive fields including passwords are stored as one-way cryptographic hashes and are never stored or transmitted in plain text. Payment credentials are tokenised and never stored on 98game infrastructure.
Access Controls
Access to personal data within 98game is governed by a role-based access control system. Only personnel with a verified operational need are granted access to specific data categories. All internal access is logged and reviewed. Customer support agents can access account information necessary to resolve your query but do not have access to full financial credentials or KYC document images unless specifically required and authorised for a compliance purpose.
Your Responsibility
While 98game takes comprehensive steps to protect your data on our side of the connection, you also play an important role in account security. Use a strong, unique password for your 98game account, do not share your login details with anyone, and enable any two-factor authentication options available in your account settings. If you believe your account has been accessed without your authorisation, contact 98game support immediately.
Your Privacy Rights
What you are entitled to ask 98game regarding your personal data
Right of Access
You can request a copy of all personal data 98game holds about you. We will provide this within 30 days of receiving a valid request.
Right to Correct
If any data we hold is inaccurate, you have the right to request a correction. Most profile information can be updated directly in your account settings.
Right to Delete
You may request deletion of your personal data. Note that data we are required to retain for legal reasons cannot be deleted until the retention period expires.
Right to Restrict Processing
You can ask us to pause processing your data in certain circumstances – for example, while a correction request is under review.
Right to Portability
You can request your data in a structured, machine-readable format to transfer to another service, where technically feasible.
Right to Object
You can object to processing carried out on the basis of legitimate interests. We will assess whether our interest overrides your right in each case.
To exercise any of the rights listed above, email support@98game.click with the subject line "Privacy Rights Request" and a clear description of what you are requesting. We will acknowledge your request within 24 hours and provide a full response within 30 calendar days.
Under-18 Players
Age Verification and Minors
The 98game platform is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. Date of birth is collected at registration and verified as part of the KYC process. If 98game discovers or has reason to believe that an account belongs to a person under 18, that account will be suspended immediately, all activity will be voided and any deposits will be returned following verification. If you believe a minor has created an account, please contact us at support@98game.click immediately.
International Data Transfers
Cross-Border Processing
Some of the service providers and game technology partners that 98game works with operate servers or processing infrastructure outside of Pakistan. Where your data is processed outside Pakistan, 98game ensures that appropriate data transfer mechanisms are in place, including contractual commitments from the receiving party to maintain equivalent data protection standards. We select technology partners with robust privacy and security records and review those standards on a regular basis.
Policy Updates
How We Notify You
98game may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer or changes in applicable law. When we make material changes, we will notify registered players by email and/or via an in-platform notification at least seven days before the new policy takes effect. The revised policy will be published on this page with an updated "Last Updated" date. Continuing to use 98game after the effective date of a revised policy constitutes acceptance of the changes.
We recommend revisiting this page periodically, especially if you receive a notification about policy changes. If you disagree with any update, you have the right to close your account before the changes take effect. Your data will then be handled in accordance with the retention rules in Section 6.
Contact Us
Privacy and Data Queries
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data by 98game, please contact us through the following channels:
- Email: support@98game.click (subject: "Privacy Policy Query")
- Live Chat: Available in the account dashboard after login, available 24/7
- FAQ: Answers to common privacy questions are available at /faq
Our team will acknowledge privacy-related communications within 24 hours and provide a substantive response within five business days. For formal data subject access requests, the response period is up to 30 calendar days from receipt of a valid request.